In‑Store Exchange Policy

SHIMA Park is committed to ensuring the best shopping experience for all customers. Items purchased in-store may be exchanged under the following conditions:

Exchange Period

Customers may exchange items within 14 days from the purchase date (as shown on the receipt).
 

Refunds

Refunds are not available for any in-store purchases. Only exchanges are allowed.

Conditions for Exchange

• Must be in brand-new condition (100%)

• Not used, not washed

• No stains, sweat marks, cosmetic marks, glue residue, or odors

• Original tags/labels must remain attached

• Original packaging (bag/box) must be in good condition

• The original receipt must be presented

Types of Exchanges

• Exchange for the same product (different size or color, subject to availability)

• Exchange for a higher-priced item (customer pays the price difference)

• Cannot exchange for a lower-priced item

Non‑Exchangeable Items

• Final Sale / Clearance

• Hygiene-related items such as underwear and socks

• Free gifts / complimentary items / event giveaways

• Items that have been used or have visible stains/damage

Warranty Claim Procedure

1.  Present the product and original receipt at the store.

2.  Staff will inspect the item.

3.  If eligible → exchange for a new item or select an item of equal/higher price (customer pays the difference).

4.  If not eligible → the store reserves the right to decline the claim.